Comprehensive IT support where and when you need it.
We provide IT support and maintenance for all software and infrastructure, tailoring plans to enhance stability, security, and effectiveness.
Our process covers your ongoing maintenance needs, starting with discovery to gather the necessary knowledge and documentation for comprehensive support.
It's a complex IT landscape, but we make it simple.
Identify Your Needs
We start with a short discovery to identify your goals and challenges, then create a plan that tailors our approach and resources to your needs.
Impact/Effort Analysis
Identify KPIs
ROI Modeling
Focus Pain-Points
Target The Type Of Support
Infrastructure / Architecture support
Fixing problems with systems without changing or manipulating code. We're here to help with:
Architecture
Databases
Software Systems
Cloud Solutions
Engineering / Application Support
Development support involves:
Maintenance
Change Requests
Optimizations
Integrations
Code Bases
Bugs & Defects
Performance
Security
System Failure
Documentation
Solution Consulting
Gain the Necessary Knowledge
Once we have our team and plan, it's time to sync with your teams for information downloads and knowledge transfer. We start quickly by:
• Setting Up Demos
• Holding Code Review
• Conducting Business Analysis
• Sorting Out Access Levels
• Additional On-Boarding
Plan Rollover & Ongoing Support
As we ramp up the transfer with your team, we’ll set and trigger the rollover dates, or when our maintenance team will officially take over. Once we’re in the driver’s seat you’ll get full visibility with weekly updates, reports, sync calls, and more to ensure all needs are being met and our team is on track.
